Voice over Internet Protocol (VoIP) is a widely adopted technology that enables voice communication over the internet. While it may be cost-effective and flexible for general communication, it may not be the optimal choice for alarm monitoring. It is essential to notify us before switching to VoIP, so we can promptly establish a new alarm connection.

There are several issues that can arise when utilizing VoIP for alarm systems:

  1. VoIP requires a continuous power supply to operate, and in the event of a power failure, the alarm system will not be able to transmit signals to the monitoring station.
  2. Alarm systems necessitate consistent and accurate frequency in their communication signals for efficient communication. VoIP, as a service that uses the internet to emulate telephone lines, is susceptible to data loss, frequency shifts, and data errors, which can impede the alarm system’s ability to communicate with the monitoring station.
  3. The compression and decompression process of converting audible analog dialogue to digital data for transmission can result in lost or altered alarm signals.
  4. VoIP providers may alter their digital platforms or outsource certain services to less capable providers, which can affect the quality of service.
  5. VoIP phone systems are more susceptible to user errors and internet outages, which can lead to a loss of communication for the alarm system.

Given these limitations, we recommend utilizing a cellular communicator as an alternative. Cellular communicators utilize cellular networks to send and receive signals, providing a more dependable and secure means of communication for your alarm system. If you are considering switching to VoIP, please contact us immediately so we can assist you in finding an appropriate wireless upgrade option to ensure the smooth operation of your monitoring connection.