BAX Security - Remote Help

Welcome to our Remote Help webpage! If you need assistance and require remote support from our team, please follow the simple steps outlined below to get started.

  1. Before Calling for Support: To ensure a smooth and efficient remote support session, we kindly request that you download and install our recommended remote desktop application. This software will allow our technicians to securely connect to your computer and assist you with any issues you may be experiencing. Click here to download our remote support software: Download Remote Software. Once the software is downloaded, please install it on your computer by following the installation instructions.
  2. Contacting Support: Once you have the remote support software installed, you can call us to request assistance. Our support team will guide you and coordinate the remote session.
  3. Session Preparation: Before calling, please have a brief description of the issue you are facing and any relevant details. This will help our technicians diagnose and resolve the problem more efficiently.
  4. Security and Privacy: We take your security and privacy seriously. Rest assured that our remote support sessions are conducted with encryption and are fully secure. During the session, you can watch everything our technician is doing, and you can end the session at any time.

By following these steps, you can initiate a remote support session quickly and efficiently, allowing us to assist you in resolving your technical issues. Thank you for choosing our services, and we look forward to helping you with any challenges you may be facing.