BAX Security offers a Flat Rate Shipping option for Canadian customers. For shipping to other parts of the world, please email us for pricing.

All of our products are guaranteed against defects for at least one year from the date of purchase. Some products may have a longer warranty period as specified in their ads. Please note that the warranty does not cover damage due to customer misuse, unauthorized modification, or improper installation. The buyer is responsible for the cost of returning the product to us.

Until full payment is received, all goods remain the property of BAX Security Inc. All sales are final, and we do not provide refunds for products or services purchased. However, we offer a warranty exchange for defective units.

Our general returns policy requires a 25% restocking fee on all approved returns within 10 days from the day you received the merchandise. Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs, as well as brokerage fees that may apply for US/international shipments. Damaged, incomplete, and used parts will be assessed on an individual basis.

We would like to inform our customers that credit card processing fees will no longer be refunded when issuing full or partial refunds. These fees will be deducted from the amount returned unless otherwise agreed.

Please note that we occasionally update our policies and pricing for our products to align with evolving costs from our network and payments partners. This change in our processing fee policy reflects the fees we incur in instances of refunds and aligns with current industry standards.