Who Should Take This Course?
Perfect for professionals who interact with the public or manage teams, including:
- Private Security Guards
- Retail & Customer Service Staff
- Supervisors & Managers
Why It Matters
In high-stress situations, your response can either calm things down or escalate the problem. This course teaches you how to be seen as part of the solution, not the threat. You’ll gain practical tools to handle conflicts professionally, safely, and within legal boundaries.
What You’ll Learn
Through real-world scenarios, case studies, and interactive exercises, you’ll build skills in:
- Recognizing early signs of conflict
- Using proven de-escalation techniques
- Maintaining personal safety
- Understanding legal and liability concerns
Certification
Complete the 8-hour online training and earn your Conflict De-Escalation Certificate of Completion.
Start managing confrontations with confidence and professionalism. The certificate is valid for one year. Discounted recertification is available to keep your skills current.
8-Hour Online Certificate Course
Fee: $159 CAD + HST