---
title: Changing User Codes on the PowerSeries Neo LCD Keypad
description: "[Changing User Codes on the PowerSeries Neo LCD Keypad](https://www.youtube.com/embed/ACRboPxK6vE?feature=oembed) User access codes are how authorized people arm and disarm your **DSC PowerSeries Neo** alarm system. From time to time, you may need to **add new codes**, **update existing ones**, or…"
url: "https://baxsecurity.ca/docs/changing-user-codes-on-the-powerseries-neo-lcd-keypad/"
updated: "2025-12-29"
category: Videos / DSC Neo Videos
---

# Changing User Codes on the PowerSeries Neo LCD Keypad

[Changing User Codes on the PowerSeries Neo LCD Keypad](https://www.youtube.com/embed/ACRboPxK6vE?feature=oembed)

User access codes are how authorized people arm and disarm your **DSC PowerSeries Neo** alarm system. From time to time, you may need to **add new codes**, **update existing ones**, or **remove old codes** to maintain security. This guide walks you through changing user codes using the system’s LCD keypad.

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## **Why Updating User Codes Matters**

Keeping user codes current ensures only trusted individuals can access and control your alarm system. Regularly updating codes can:

- Protect against unauthorized access
- Reflect personnel changes
- Improve overall system security

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## **Before You Begin**

Make sure you have:

- A keypad with an LCD display
- A valid installer, master, or user access code with permission to change codes
- The new codes you want to assign

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## **How to Change User Codes**

### **1. Disarm the System**

The system must be disarmed before making changes to user codes.

### **2. Enter the User Functions Menu**

Press `*`, then `5` on the keypad to enter the User Functions menu.

### **3. Enter Your Access Code**

When prompted, enter an authorized access code that has permissions to manage other codes.

### **4. Select “Change User Code”**

Use the arrow keys to scroll to **Change User Code**, then press `*` to select.

### **5. Choose the User Slot**

Each user has a numbered slot. Select the user number you want to change.

### **6. Enter the New Code**

Type the new user code (typically 4–6 digits) and press `*` to confirm.

### **7. Finish and Exit**

Press `#` until you return to the home screen. Your changes are saved.

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## **Adding a New User Code**

To add a new user code, follow the same steps above and choose a **free user slot**. Enter the new code when prompted.

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## **Deleting or Disabling a Code**

To remove a user code:

1. Enter the User Functions menu as above
2. Select the user slot you want to delete
3. Enter blank or zero code when prompted, or choose **Delete/Disable** (if shown)
4. Press `*` to confirm and exit

This removes access rights for that user.

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## **Tips for Secure Codes**

- Use codes that aren’t easy to guess (avoid sequential numbers like 1234)
- Don’t share codes over insecure channels (email, text)
- Update codes periodically, especially after personnel changes

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## **Troubleshooting**

- If the keypad rejects your changes, confirm your access code has permission to manage user codes
- Ensure the user slot you are editing is valid
- If changes aren’t saving, exit the menu and retry

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## **Helpful Tip**

Keep a secure record of all active user codes and update it when changes are made. This helps with future management and troubleshooting.